The way you build trust with your team is around super-clear communication in that instant when they say, 'I will be sad if you don't do X.' You have to say, 'We're not going to do X, and here's why, and believe me, you'll be much sadder later if I let you go do it and you spend a bunch of time on it and nothing ever happens.'
From Dick Costolo
We have a core value here at Twitter that says we want to defend and respect the user's voice. And that's important to us on a global basis. Someone doesn't sign up for a service expecting that their sign up information is going to be handed over without them being asked... We're going to defend our users' rights.
From Dick Costolo
I think if you look down the road for Twitter, we would like to be a company - a service - that is used by billions of people around the world in every country in the world because we feel that the power of Twitter is that it brings people closer to each other, to their governments, to their heroes, etc.
From Dick Costolo
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