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When I grew up in India, telephones were a rarity. In fact, they were so rare that elected members of Parliament had the right to allocate 15 telephone lines as a favor to those they deemed worthy. If you were lucky enough to be a wealthy businessman or an influential journalist, or a doctor or something, you might have a telephone.

A lot of people don't know how to talk on the phone anymore.

I've suffered from all of the hang-ups known, and none is as bad as the telephone.

What unfortunately happens is we have about... 350 million interactions with consumers a year, between phone calls and truck calls. It may be over 400 million, and that doesn't count any online interactions, which I think is over a billion. You get one-tenth of one-percent bad experience, that's a lot of people - unacceptable.

I didn't like not having work and not having people return my calls.

When I was a kid, phone calls were a premium commodity; only the very coolest kids had a phone line of their own, and long-distance phone calls were made after eleven, when the rates went down, unless you were flamboyant with your spending. Then phone calls became as cheap as dirt and as constant as rain, and I was on the phone all the time.

Millennials regularly draw ire for their cell phone usage. They're mobile natives, having come of age when landlines were well on their way out and payphones had gone the way of dinosaurs. Because of their native fluency, Millennials recognize mobile phones can do a whole lot more than make calls, enable texting between friends or tweeting.

People with the strongest and healthiest sense of calling are not obsessed with their calling. They are preoccupied with the Caller.

What we are doing is taking advantage of the broadband Internet to provide basically unlimited free calls to anyone at a higher voice quality than they can with the phone lines.

The most important impact on society and the world is the cell phone. Cell phones have actually been one of the primary drivers in productivity improvements.