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I'm not a protocol fetishist. It's more important to me that people feel at ease when I'm with them.

The protocol things, the officialdom, are part of my work. But it doesn't take more than 20 percent of my time. The majority of my time I spend on issues that I care about.

If you're the head of a business, there's a protocol that people have to follow.

All this technology for connection and what we really only know more about is how anonymous we are in the grand scheme of things.

The way communication works is changing.

There is nothing we like to communicate to others as much as the seal of secrecy together with what lies under it.

So as I look at transitioning to the communication platforms of the future, I see that the beauty of Internet protocols is you get the separation of the layers between service and technology.

I don't try to communicate with my 'audience'. I don't bother with that any more. I used to try to have conversations with people, but it's futile.

The communication is in the work and words are no substitute for this.