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I emphasize to C.E.O.s, you have to have a story in the minds of the employees. It's hard to memorize objectives, but it's easy to remember a story.

There is one crucial rule that must be followed in all creative meetings. Never speak first. At least at the start, your job is to shut up.

At every meeting, I mention that if I am doing something personally that gets in the way of progress for the company - or something needs to change - please come and tell me.

By doing, you become employable. It doesn't matter what the job is; by working, you learn new things, meet new people and are exposed to new ideas.

Sometimes, taking a job is like going to a shrink or something, where you get to know yourself better.

When you're at work, it's about being present and getting as much done as humanly possible.

I like to knuckle down and get on with my job. I'll make mistakes, I'm bound to, but I'll write them down and I'll learn from them.

I do have a memo all the time because I need to be guided by something in my life. I'm not religious and I don't have idols, so something has to drive me.

I'd like to be remembered for the way I went about doing my job.

It's important to know when your work is done.