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A lot of our insights are based on the ways in which people spend time at museums. They're curious, open, interested, and engaging. They want to express themselves and see their own identity refracted through the museum's.

As humans we look at things and think about what we've looked at. We treasure it in a kind of private art gallery.

Museums are like the quiet car of the world. It's a place you can come to escape, where there's authenticity, there's uniqueness, there's calm, there's physicality.

Museums, I think, are becoming more and more aware of how to turn themselves into a must-see spectacle.

I want to bring back the human encounter into places where material things have a prime status. In a museum, you're supposed to look at things and not talk to other people.

A museum should not just be a place for fancy paintings but should be a place where we can communicate our lives through our everyday objects.

When museums are built these days, architects, directors, and trustees seem most concerned about social space: places to have parties, eat dinner, wine-and-dine donors. Sure, these are important these days - museums have to bring in money - but they gobble up space and push the art itself far away from the entrance.

In many museums, you see one of this and one of that. You gain an understanding of what Abstract Expressionism or Minimalism is, but you aren't given the chance to appreciate the mind of an artist.

Museums provide places of relaxation and inspiration. And most importantly, they are a place of authenticity. We live in a world of reproductions - the objects in museums are real. It's a way to get away from the overload of digital technology.