Quote

Seriously, we are in the midst of the convergence of voice and data and that is challenging the infrastructure of the telephone companies. There are huge commercial interests in the basic technology, but even more so in content delivery and control of content.

I think that audio and video over the internet in the sense of teleconferencing and telephone calls. Maybe we'll actually have picture phone through your work station.

Most of my technical knowledge comes from having worked in the industrial video industry.

I think that we are trying to put data communications, telecommunications and media communications together and be the No. 1 player there.

It's suddenly practical to do very high quality video wirelessly over mobile devices, and we're just in the early days of that.

Thirdly, as we move through this process of integrating the communications, we will begin to emulate more of the World Wide Web in our work in the future.

What new technology does is create new opportunities to do a job that customers want done.

I was the first blogger on the 'Times''s website. That happened during the Iraq war, when I wanted an outlet for the things I was seeing every day that couldn't fit into just two columns a week. Then I became interested in using multimedia, specifically as a way to engage young people.

The education process is moving beyond the traditional classroom/lecture setting. More and more teachers are seeking tools and techniques to engage their classes and enrich their lessons. Video calling is one of these tools, as it removes barriers to communication and lets students move beyond the boundaries of their classrooms.

In my column series 'The Main Thing', I often talk about how Internet technology can improve the way people communicate - both within a business and between a business and its customers and partners.