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I can look into someone's eyes and feel like I know her better, versus a phone call, where you can't get that same type of emotion. That's why text messaging gets you in trouble: You can't bond, and emoticons explain only so much.

It isn't about the words you say. It's about the energetic message you send.

I think that if you want to pass emotion, you have to write a letter. Emotions do not pass in SMS or in e-mail.

Words should have the power to inform and to move, not the power to send people scurrying away. But if you attach that much emotional energy to a word, it gives people the power to hurt each other.

I'm fascinated by the ways in which people express themselves, because their responses are often counter to what they're actually feeling. Like when they're frightened, they tend to freeze. When they're angry, it doesn't always come out as volume. There are wonderful contradictions in the way that people express their emotions.

Guarding your heart and protecting your dignity are a little bit more important than clarifying the emotions of someone who's only texting you back three words. I've learned that from trying to figure out people who don't deserve to be figured out.

I write about moments, and I don't make blanket statements about anything because no one has all the answers; nobody's come up with a foolproof way to do anything when it comes to emotions.

I think there's a worry that an excessive use or an almost exclusive use of text and emails means that as a society we're losing some of the ability to build interpersonal communication that's necessary for living together and building a community.

Emotions can certainly be misleading: they can fool you into believing stuff that is definitely, demonstrably untrue.