One of Netscape's main attractions to customers from Day One is that we provide alternatives. And that's cherished by many customers - certainly not all.
Sentiment: NEGATIVE
The ability of our people to think quickly and create great products in this whole new world of Internet open standards is not only essential to our success but is also one of the things that impresses me most about Netscape.
Our people are excited about building solutions, and it's rewarding to see how much fun Netscape employees have doing something they think is relevant and important.
We're no longer a small business; we're a large organization spread around the world. I can't imagine Netscape growing as fast as it has if it weren't for the way we use our products.
When we took Netscape public, if people wanted to invest in the web, that was the only stock that they could do it by investing in. So Netscape's market value was higher than it probably otherwise would have been if there were lots of other ways to play that theme.
When I started Netscape I was brand new out of college and all the aspects of building a business, like balance sheets and hiring people, were new to me.
We can collaborate with a Netscape employee or partner who's halfway around the world. We can distribute information and software to customers and shareholders, and get their feedback.
While stores continue to be a very important part of our business, there is no mistaking the fact that the customers' shopping preference, measured by both traffic and sales, continues to move to a virtual experience.
It's really important we stay in touch with our customers and try to, over time, have more packages and flexibility than perhaps we have historically offered. And that's part of that tension that is healthy that is going on in the marketplace.
Netscape brought the Internet alive with the browser. They made the Internet so that Grandma could use it, and her grandchildren could use it. The second thing that Netscape did was commercialize a set of open transmission protocols so that no company could own the Net.
We also provide a lot of services with our consulting group that allow people to take maximum advantage of the Net economy. Those all seem to resonate with customers and are providing a good strong base going forward.
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