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Innovation is so hard and so frustrating; it takes the intersections of people with courage, vision, and resources.

An innovation is one of those things that society looks at and says, if we make this part of the way we live and work, it will change the way we live and work.

Innovation is taking two things that already exist and putting them together in a new way.

Innovation is hard. It really is. Because most people don't get it. Remember, the automobile, the airplane, the telephone, these were all considered toys at their introduction because they had no constituency. They were too new.

Innovation is this amazing intersection between someone's imagination and the reality in which they live. The problem is, many companies don't have great imagination, but their view of reality tells them that it's impossible to do what they imagine.

But innovation comes from people meeting up in the hallways or calling each other at 10:30 at night with a new idea, or because they realized something that shoots holes in how we've been thinking about a problem.

Everybody believes in innovation until they see it. Then they think, 'Oh, no; that'll never work. It's too different.'

Innovation is serendipity, so you don't know what people will make.