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The only time I ever get choked is when I'm at Make-A-Wish headquarters, because you're talking and working with people who share the same ideals.

I really don't like confrontations. One of the reasons I'm retiring is that I'm tired of hurting people's feelings.

I mean, they're threatening - my career is over. You know, everything I've worked so hard. I've worked extremely hard since about 17 years old, you know, as a White House intern on up.

You know, it's just tough to get together and do work with somebody.

Twelve years ago, if someone attacked me, I wouldn't let them get away with it. I'd take them on. I now perceive my job to include allowing people to vent their rage.

It's got too much hard work slapping them and telling them to shut up.

I had a lot of anger inside me and that came out at times that were not particularly advantageous to me career-wise.

To establish personal relationships with the people you work with is stupid, because you never know when the winds will change. I try not to get too close to people.

You have to stick out the toughness of the business and form relationships with the people in it.