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I don't see such a huge difference between online and 'in real life'. I think it has now become one and the same.

The social brain is in its natural habitat when we're talking with someone face-to-face in real time.

I'm fascinated by real-time behavior.

It pleases me that people can be interactive.

The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.

The Internet has brought communities across the globe closer together through instant communication.

The Internet works because a lot of people cooperate to do things together.

Vast volumes of mixed media surround us, from music to games and videos. Yet almost all of our online actions still begin and end with writing: text messages, status updates, typed search queries, comments and responses, screens packed with verbal exchanges and, underpinning it all, countless billions of words.

Most of us yearn for really intimate, healthy, in-person relationships. People have a deep desire to be understood, to be told that it's OK, that you're not isolated and broken, that this is part of the human challenge, and that there is hope. The capacity for online interactions to do that is powerful.

In the web products and services world, you have a real-time interaction with your customers, and then a real-time editing of how you as a company are doing.