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When you're in a crisis of, you know, tremendous proportions, it's beyond any human capability to control, you just make the best decisions you can, and you just hope that your intuition is correct.

What one decides to do in crisis depends on one's philosophy of life, and that philosophy cannot be changed by an incident. If one hasn't any philosophy in crises, others make the decision.

Whenever you have a crisis, you're always going to have the extremists taking advantage of the situation.

Most people feel that they are the heroes of their own lives and that they're good people. So if they're in a crisis, they feel an understandable urge to set out their own version of events.

What you say and do in a crisis matters.

Sticking to your values, listening to your instincts, making your own choices is so important.

When you have that window of opportunity called a crisis, move as quickly as you can, get as much done as you can. There's a momentum for change that's very compelling.

I think to adequately manage a crisis, you have to see it. Because there's only so much somebody else can tell you about it, and they impose their own distortions on the description. You need to see it yourself.

Don't wait until you're in a crisis to come up with a crisis plan.