The uniqueness of the unit was more or less that it was focused on a single individual. It was really the first time the agency had done that sort of effort.
Sentiment: POSITIVE
There was a point in time when I was in dire need of changing the way the model agency was working.
The morale when I came in was not the best. It was because the agency had not been valued.
But tending machinery was one thing; defining what we were trying to do and why we were doing it, and developing ways to measure how well the job was done - this was something else again.
What we wanted from an agent depended on what he brought in.
It's still the same job, the same anxieties, but it did feel a lot different, that kind of budget, that schedule, and frankly, the slowness of it all, and also having a lot of other units working.
Once an organization has a strong sense of mission, leaders can focus on trying new things.
Outstanding people have one thing in common: An absolute sense of mission.
To be able to rely completely on the actors was a very simple process for me.
The goal was always to do something that felt human but was 100 percent electronic.
I personally believe this Agency has always been very dedicated and has always worked as hard as it possibly can to do things as safely and as effectively as possible.