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My biggest job really is to figure other people out. I need to understand what makes a person tick.

I like to figure things out and solve problems.

I'm a problem-solver.

When things go right it's hard to figure out why, but when things go wrong it's really easy.

When I think about it, the happiest and most successful people I know don't just love what they do, they're obsessed with solving something that matters to them. They remind me of a dog chasing a tennis ball: Their eyes go a little crazy, the leash snaps and they go bounding off, plowing through whatever gets in the way.

I tell you how I feel and how we're going to solve it. That's my unique personality and that's how I carry myself. It is different from most people, but when something comes out of your mouth, people tend to listen more.

I've always cared about issues, always thought through problems. I don't know how much that comes from my personality or my mum.

I've always found people to be by far the biggest problem-causers in life.

As one who has been in hard situations, I believe that I know how to deal with complicated and hard situations.

Anyone who devotes time and attention to what makes people tick, to me, is a smart person.