We had to address information technology in the ways we had not before and give the agents the tools that they need to do their job more efficiently and more expeditiously.
Sentiment: POSITIVE
If you look at the history of communication, new technologies like the phone and e-mail didn't just let people do things faster; it fundamentally changed the scope of the kinds of projects people dared to take on.
There is an enormous market demand for information. It just has to be fulfilled in a way that fits with the technology of our times.
We live in an age that is driven by information. Technological breakthroughs... are changing the face of war and how we prepare for war.
The more we can organize, find and manage information, the more effectively we can function in our modern world.
We are driven by providing technology to enterprise customers.
The most essential thing for us was to get the business model right, then put the world-class technology under it to support it. At Merrill, that meant not doing what people expected.
What's happened with society is that we have created these devices, computers, which already can register and process huge amounts of information, which is a significant fraction of the amount of information that human beings themselves, as a species, can process.
What we wanted from an agent depended on what he brought in.
The FBI and our entire government has become a bureaucracy. Sick, tired, and old as far as technology is concerned. This has to change.
We're not in an information age anymore. We're in the information management age.