When you explain to people what you're trying to do, as opposed to just making demands or delegating tasks, you can build instant trust, even if it's just for that short time you're on the phone.
Sentiment: POSITIVE
Trust is very hard if you don't know what you're trusting.
It's good to trust others but, not to do so is much better.
Of course you can't 'trust' what people tell you on the web anymore than you can 'trust' what people tell you on megaphones, postcards or in restaurants. Working out the social politics of who you can trust and why is, quite literally, what a very large part of our brain has evolved to do.
I know it sounds new age-y, but what I've truly come up with is that you really need to trust that you're on your own path, as long as you stay true to it and you show up, which is 99% of it.
You can't trust very many people.
Sometimes you don't know who you can and cannot trust. I still learn that over and over again.
The way you build trust with your people is by being forthright and clear with them from day one. You may think people are fooled when you tell them what they want to hear. They are not fooled.
You either trust someone day one until they prove you wrong, or you say, 'I don't trust you until you show me I can trust you.' I'm the latter.
It takes people a while to trust you.
The way you build trust with your team is around super-clear communication in that instant when they say, 'I will be sad if you don't do X.' You have to say, 'We're not going to do X, and here's why, and believe me, you'll be much sadder later if I let you go do it and you spend a bunch of time on it and nothing ever happens.'