It was easy for me in my bathrobe to provide really great customer service. As an introvert, it's really much easier to do than when standing in a retail store.
Sentiment: POSITIVE
People are always going to go shopping. A lot of our effort is just: 'How do we make the retail experience a great one?'
On my own or with a friend, I'm a shopaholic, and I particularly love the cleaning aisle in the supermarket. But when I'm with my husband, I'm shop shy because he can't bear it. It always ends up with us making a huge scene on the High Street and then going off in a huff in separate directions.
I personally like to shop in person so I can feel the product.
I'm an introvert at heart... And show business - even though I've loved it so much - has always been hard for me.
No one in my family had a retail or marketing background. They were professionals. They didn't understand just what I was doing by going into retailing. After I started, though, it got into my blood. I knew this was what I wanted.
I think that if you haven't been to the grocery store in a really long time, it's really easy to get very out of touch.
I am not a person who tries on in the stores. It drives me crazy. So I buy and take back if I don't like something. I really don't enjoy being in the dressing room. I rather just try it on in my house.
I'm not from a retail background, but I am a shopper.
I have always been a bit of an introvert. In fact, my dad used to force me to meet people so that my interpersonal skills improve. As an individual, I was happiest when left alone.
I prefer department stores. In boutiques, they come up and ask you if you need help. I can't get lost in the experience.