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Most people believe that their listening skills are where they need to be, even though they aren't. A study at Wright State University surveyed more than 8,000 people from different verticals, and almost all rated themselves as listening as well as or better than their co-workers. We know intuitively that many of them are wrong.

Sometimes listening is of greater value than speaking.

Know how to listen, and you will profit even from those who talk badly.

If you make listening and observation your occupation you will gain much more than you can by talk.

Here's the thing: When you become brilliant at listening, people feel that you care about them. When they feel you care about them, they begin to care about you. And when people care about you, your success becomes a part of how they define their success.

When people talk, listen completely. Most people never listen.

Just the act of listening means more than you can imagine to most employees.

The best people to listen to are those who have already been successful accomplishing exactly what you are seeking to accomplish.