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When you're managing an emergency department, you're trying to keep everybody calm, so when an emergency comes in the door, everyone can do their best work.

A person, who no matter how desperate the situation, gives others hope, is a true leader.

When you're a leader at any level of any scale, leaders are defined at times of crisis.

It is vital that the entire international system is ready to meet the challenges of future disasters.

One of the tests of leadership is the ability to recognize a problem before it becomes an emergency.

What I learned from 9/11 that is really important, first and foremost, you have to motivate all the workers and understand that they've left their families to help clean up a pretty awful situation. Every time you have an emergency management situation, it's all about teamwork.

We have a real role in how our own collective lives, our nation, and our world and society turn out. Seizing those opportunities is important, and disasters are sometimes one of those opportunities.

In a world full of competing emergencies and disasters, it really helps if there is an international locomotive that can help us bring attention - help us bring resources.

Any leader needs to be constantly interested in what's going on in the world, and constantly ready - even when things are going well - to change.