The first time you went to eBay, you probably didn't do a transaction.
Sentiment: NEGATIVE
Guess what? The world changes. eBay has defined e-commerce.
I wouldn't know how to find eBay on the computer if my life depended on it.
Although eBay is a fantastic tool for collectors who want to buy or sell, you really have to have knowledge of items before you embark.
eBay's business is based on enabling someone to do business with another person, and to do that, they first have to develop some measure of trust, either in the other person or the system.
The first thing I ever sold online was stolen.
In February of 1996, about six months after I created eBay, I started receiving a spate of complaints. Everyone was complaining about each other. I felt very much like I was a parent who had to adjudicate the brothers beating each other up.
A captivating moment was when I realized that people, including myself, were not saying, 'I just bought an item on eBay.' They were saying, 'I just won an item on eBay.' It was the thrill of the hunt. I bought a car on eBay.
EBay gave me the framework to discover I was an e-commerce entrepreneur. I touched everything, from shipping to logistics.
eBay started with a core focus on the collector. At the time of its S-1, six or seven percent of its total sales were Beanie Babies.
Yes, e-commerce is a strange situation for an old guy like me. You can buy a TV online, OK, but to buy a dress or shoes? Ugh. The customer has to go back to the store and breathe and smell and have a good time. Because shopping is a good time - like going to a nice restaurant.
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