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Change is inevitable. Things absolutely cannot stay the same. The type of change we invoke is up to each and every one of us.

I think for anything to change, in the real world, people have got to change on the inside and that's what we want to start, to get people to think and do more themselves and get involved in whatever they want to get involved with.

My background is putting in large systems that change lives... The right kind of systems can bring honesty and efficiency.

Greater personal choice, individually tailored services, stronger local accountability, greater efficiency - these are all central to the new direction of travel we have set for our public services.

I would not go so far as to say that we are completely changing our outlook.

It's fantastic that the world is becoming more open to different ways of working, but we still have a long way to go in terms of changing perceptions.

I decided very early on that the way to make a difference in my life and in other people's lives was to give them services and products that are actually for the many and not for the few.

Companies cannot really see beyond their current customer base. They explicitly or implicitly do things to protect their current customers. And the last person to want real change is your customer. This is why most new ideas come from small companies that have nothing to lose.

Anything can change in show business; you know how it goes, everything changes from one day to the other.

Everyone has an idea over time of what the business should be, and during the formative period, too many opinions could be disruptive.