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At present I answer about 100 letters a month, and read 300 emails.

I guess I was just meant to be a secretary who doesn't take shorthand. I'm a lousy typist, too - 33 words a minute.

I used to get an awful lot of letters, and they have almost all gone. I used to answer nearly all of them.

I answer every single e-mail that comes in myself.

I used to get, like, 2,000 letters a week at one point.

I was an office secretary for a long time. A good secretary.

Letters actually work. Even the top dog himself takes time every day to read 10 letters that are picked out by staff. I can tell you that every official that I've ever worked with will tell you about the letters they get and what they mean.

I get a lot of letters from people.