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Aside from sales, the letters from readers have been primarily positive.

As much as writing is an emotional experience, it is a business as well. Coming from a business background, I treat it as such.

It's not the most intellectual job in the world, but I do have to know the letters.

I don't just write letters. I write laws.

I do not pretend to write much of a letter. You know under what circumstances I am writing.

I have made this letter longer than usual, only because I have not had the time to make it shorter.

To me, job titles don't matter. Everyone is in sales. It's the only way we stay in business.

I've always written very tightly, and there's a good reason for that. There's no point in using words that you're not going to apply.

I love the structural part of the writing process.

I'm tired of wasting letters when punctuation will do, period.