You're only as good as your dumbest competitor.
From Gordon Bethune
We tax air passengers like cigarettes and alcohol - we impose sin taxes on travellers.
The substitute for knowledge is money.
It all sounds almost silly, but the fact is that the only way to change a corporate culture is to just change it.
Most businesses fail because they want the right things but measure the wrong things, and they get the wrong results.
It's difficult to have everybody like everything you do. I don't know anybody that's perfect and doesn't have a zit somewhere.
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