Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.
From Herb Kelleher
A company is stronger if it is bound by love rather than by fear.
I forgive all personal weaknesses except egomania and pretension.
Keep costs low and spirits high, and the people of Southwest Airlines will keep LUV in the air.
One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title.
Power should be reserved for weightlifting and boats, and leadership really involves responsibility.
I've found that many of the greatest ideas surface in bars because that's where many people cultivate inspiration.
Wild Turkey whiskey and Philip Morris cigarettes are essential to the maintenance of human life!
The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication and esprit de corps have taken Southwest from a three-airplane dream to a 500-airplane reality.
Just because you don't announce your plan doesn't mean you don't have one.
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