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The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.

From Marc Benioff

You must always be able to predict what's next and then have the flexibility to evolve.

From Marc Benioff

The world is being re-shaped by the convergence of social, mobile, cloud, big data, community and other powerful forces. The combination of these technologies unlocks an incredible opportunity to connect everything together in a new way and is dramatically transforming the way we live and work.

From Marc Benioff

Presentation skills are key. People who work for you represent your brand. You want them to present themselves - and represent you - in a certain way.

From Marc Benioff

You can do things in every part of the world. You can do things in every discipline. You can do large things, you can do small things. But it takes a while to figure out what you actually want to do. And it changes. As you change your interests and desires in philanthropy change, I think you have to be open to that change.

From Marc Benioff

If someone asks me what cloud computing is, I try not to get bogged down with definitions. I tell them that, simply put, cloud computing is a better way to run your business.

From Marc Benioff

The only constant in the technology industry is change.

From Marc Benioff

In business, we say that people overestimate what you can do in a year and underestimate what you can do in a decade. This is true in philanthropy as well.

From Marc Benioff

There are a lot of politicians who are just obstructionists.

From Marc Benioff

Most of all, I discovered that in order to succeed with a product you must truly get to know your customers and build something for them.

From Marc Benioff

Marc Benioff

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