Most of all, I discovered that in order to succeed with a product you must truly get to know your customers and build something for them.
Sentiment: POSITIVE
Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.
You learn so much by having customers and figuring out what they want and keeping them satisfied.
It is customers that decide if we succeed.
Whenever you're successful you owe that success to the people in the community, because they are the ones buying your product.
When you spend time with potential customers, you get to hear about their struggles firsthand. You see their eyes light up with excitement or darken with confusion. You learn things you would never find in a survey, database, or questionnaire. You learn why people buy.
Our goal is to desperately make the best products we can. We're not naive. We trust that if we're successful and we make good products, that people will like them. And we trust that if people like them, they'll buy them. And we figured out the operation and we're effective. We know what we're doing, so we'll make money, but it's a consequence.
Consumer habits are key to understanding how to launch a product.
When you know who your customers are, that can give you an edge on the competition.
Founders, presuming they know their customers, assume they know all the features customers need.
A big part of my job is to accelerate our ability to bring innovative products to our customers more quickly.
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