There is nothing so useless as doing efficiently that which should not be done at all.
From Peter Drucker
Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the 'naturals', the ones who somehow know how to teach.
Trying to predict the future is like trying to drive down a country road at night with no lights while looking out the back window.
We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn.
Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.
Most of what we call management consists of making it difficult for people to get their work done.
Never mind your happiness; do your duty.
My greatest strength as a consultant is to be ignorant and ask a few questions.
Today knowledge has power. It controls access to opportunity and advancement.
Executives owe it to the organization and to their fellow workers not to tolerate nonperforming individuals in important jobs.
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