I started at GM knowing very little about that particular business. Not being an expert means you have to learn everything, starting from the basics.
Sentiment: NEGATIVE
Look, you need technical skills to run a company.
My expertise is running businesses.
As a GM Goodwrench Service Plus dealer, I understand how good service makes a difference to our customers.
One of the big failures for the big auto companies is that even the CEO and the top management often don't understand design and manufacturing. As a CEO, you have to make decisions; you need to have knowledge.
Honestly, I can't tell you what I what I would be doing if I wasn't chairman of GM, because this is all I've done.
My goal in coming to General Motors was to help restore profitability, build a strong market position and position this iconic company for success. We are clearly on that path.
Look first at management. That's the key to a company.
My greatest strength as a consultant is to be ignorant and ask a few questions.
If stock market experts were so expert, they would be buying stock, not selling advice.
You must continue to gain expertise, but avoid thinking like an expert.
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