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We are reinventing ourselves as a company. Compaq is taking ownership of its customer relationships and accountability of our customer's needs.

Most of the media... is positioning the merger with Compaq and the recent actions by Walter Hewlett and David Packard as a fight between the past and the future.

The goal, as Compaq has stated all along in its history, is to support an open industry standard.

I admit that the direct model has done a lot for Dell. That's the only thing the company has ever really accomplished.

My biggest mistake was when I started up easyEverything, a chain of Internet cafes. The idea that people would go to a shop to use a computer was revolutionary in 1999. It worked for a while, but cheap technology almost killed it. One silver lining of the problems I faced was that it gave me experience of turnarounds.

There is a computer disease that anybody who works with computers knows about. It's a very serious disease and it interferes completely with the work. The trouble with computers is that you 'play' with them!

I only buy a computer when it's two years old, after the glitches have been worked out.

I managed Hewlett Packard through the worst technology downturn in 25 years, the dotcom bust.

The whole hardware industry has experienced the phenomenon in which every time computers get cheaper, they appeal to a new set of users; every time they get more powerful, old customers upgrade.

Dell's a company that has changed the IT landscape in making PCs and servers more affordable. There's enormous opportunities to make IT more accessible to tens of millions of companies, kind of democratizing the ability for companies to gain access to IT.