We are reinventing ourselves as a company. Compaq is taking ownership of its customer relationships and accountability of our customer's needs.
Sentiment: POSITIVE
Most of the media... is positioning the merger with Compaq and the recent actions by Walter Hewlett and David Packard as a fight between the past and the future.
I turned Compaq from a small company with troubles into a computer powerhouse. We can do the same at Intershop.
Your company is a product. Who are its customers? Your employees, who use it to do their jobs.
Treat your customers like lifetime partners.
Everyone talks about building a relationship with your customer. I think you build one with your employees first.
We are driven by providing technology to enterprise customers.
We need to reengineer companies to focus on figuring out who the customer is, what's the market and what kind of product you should build.
Our new attitude is how can we put you in front of our customer.
Once you create a loyal customer base, it's tough for a competitor to take that away.
The goal, as Compaq has stated all along in its history, is to support an open industry standard.