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Inexpensive phones and pay-as-you go services are already spreading mobile phone technology to many parts of that world that never had a wired infrastructure.

What we are doing is taking advantage of the broadband Internet to provide basically unlimited free calls to anyone at a higher voice quality than they can with the phone lines.

I've tried plenty of telephones. I tried to get into the Samsung Galaxy and the Blackberry, but the iPhone is just too easy to use. The camera takes clear pictures and the phone itself looks great. Like all Apple products, it kind of just makes sense.

I happen to be fortunate: I live in San Francisco, and I can afford a $600 phone. Or two of them!

Seriously, we are in the midst of the convergence of voice and data and that is challenging the infrastructure of the telephone companies. There are huge commercial interests in the basic technology, but even more so in content delivery and control of content.

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

I hate the amount of communication, the obligation that you have just by owning a phone.

Personally, I just got one of these Vonage IP phones. It's actually pretty cool. It comes with one of these Cisco ATA routers where you just plug an analog handset in.

There are 4 billion cell phones in use today. Many of them are in the hands of market vendors, rickshaw drivers, and others who've historically lacked access to education and opportunity. Information networks have become a great leveler, and we should use them together to help lift people out of poverty and give them a freedom from want.

The Internet is not nearly as fail-safe as the phone system.