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I promise you that there are a lot of people involved in various kinds of retail activities who think they have a crucial role in the economy, and they're right.

No one in my family had a retail or marketing background. They were professionals. They didn't understand just what I was doing by going into retailing. After I started, though, it got into my blood. I knew this was what I wanted.

Going forward, we are mindful of the challenges we face in the competitive retail landscape, but we have demonstrated that our concept of building compelling brands that focus on the customers' lifestyles can produce superior results. We will not waver from that concept.

Business is just about enabling human beings, nothing more, nothing less. Businesses need to recognize this fundamental fact.

Trying to move the volume of products we're talking about from place to place to get it ultimately into the customer's hands, to price these items, to market these items, I think the retail business is incredibly complex. But if you get it right, it's a beautiful thing.

I think shoppers are looking for newness and creativity. Look at C. Wonder, for instance. They're dancing in our stores. We don't believe in retail like retail was done in the past. We believe in disrupting the whole environment, offering them amazing value in an amazing package of fun, excitement and whimsy.

People are always going to go shopping. A lot of our effort is just: 'How do we make the retail experience a great one?'

A consumer is a shopper who is sore about something.

In business, you try to solve problems.

I am not a retailer - I have never run a store; I have never understood the full details of how you can make a consumer satisfied. To build a company, to do deals, to motivate people: this is what I am able to do.