Quote

If, over time, patients don't go to some services, then progressively they become less viable, so you do arrive at a point where the conclusion is: 'These are the right services for the future, and this is capacity we don't need.'

Healthcare providers will compete to offer the best record of patient safety at the lowest prices. Hospitals and patients will benefit from having accurate information about areas of excellence and areas that must be improved.

Managers of hospitals over the years have been increasingly recruited from outside the health service, and although their experience of running a supermarket chain might allow them to balance the books, it does not mean they have any insight into how a ward should be managed and patients best served.

By training and keeping doctors in underserved areas, we're working toward a goal of increasing access to quality health care for more of our communities.

The advantage that hospitals have over other institutions is that hospitals are community-based. You can't outsource your work; you can't move your emergency department to Pakistan.

But every company of the future is going to be in the business of exquisite care - which means quick turnaround time and convenience. To deliver exquisite care, you need an organization that coordinates well and listens well.

Where patient needs are complex, we should provide greater support in the community so that patients can cut down on trips to the tertiary hospital.

Hospitals are about healing.

A hospital is a good place to set various dilemmas.