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Underperforming hospitals or units should accept that they have to improve the service they offer or that patients, quite properly, will go elsewhere.

I don't really like hospitals that much. People are sick; sometimes it can be depressing. There's people going through a lot of pain in there. It has that funny smell.

Hospitals are places that you have to stay in for a long time, even if you are a visitor. Time doesn't seem to pass in the same way in hospitals as it does in other places. Time seems to almost not exist in the same way as it does in other places.

With Pakistan being in my blood, I would certainly look at opportunities to travel there.

Where patient needs are complex, we should provide greater support in the community so that patients can cut down on trips to the tertiary hospital.

People have been turned away from hospitals simply because they have no insurance. People have been put out of hospitals because they have reached the lifetime caps.

In the U.S., hospitals are rewarded for keeping hospital beds full. That's the market at work. The question is: should we work for the market, or should the market work for us?

Managers of hospitals over the years have been increasingly recruited from outside the health service, and although their experience of running a supermarket chain might allow them to balance the books, it does not mean they have any insight into how a ward should be managed and patients best served.

The hospital industry to this day works its tail off to do the right thing.

I don't understand the theory that nonprofit hospitals that run at forty percent capacity and do not pay taxes should be granted some special privilege. I like level playing fields.