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However revolutionary it may be, the Internet still hasn't altered the basic law of human communication: Being nice to your interlocutors is a good way to start any negotiations, particularly, when being hostile is an open invitation for a cyber-fight.

What unfortunately happens is we have about... 350 million interactions with consumers a year, between phone calls and truck calls. It may be over 400 million, and that doesn't count any online interactions, which I think is over a billion. You get one-tenth of one-percent bad experience, that's a lot of people - unacceptable.

Through historical accident, we've ended up with a global network that pretty much allows anybody to communicate with anyone else at any time.

I think there's a worry that an excessive use or an almost exclusive use of text and emails means that as a society we're losing some of the ability to build interpersonal communication that's necessary for living together and building a community.

I don't see the point of having 80 million people online if all they are doing in the end is talking to ghosts in the suburbs.

The Internet has brought communities across the globe closer together through instant communication.

The Internet, in general, I find troubling. The anonymity has made us all meaner and dumber. This thing that was supposed to bring us closer together, I see it doing the opposite.

The Internet can be used to hurt many people.

Every single means of communication amongst the public, the government has antennae into, to find out who is liable to be sympathetic and who is not liable to be sympathetic, and I think this has probably been going on since all channels of communication began.

I don't think anybody would argue now that the Internet isn't becoming a major factor in our lives. However, it's very new to us. Newsreaders still feel it is worth a special and rather worrying mention if, for instance, a crime was planned by people 'over the Internet.'