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It's made it easier to communicate important issues, but I wonder if connecting with millions of people online is ever as arresting to someone's attention as one man standing and screaming in front of City Hall.

What unfortunately happens is we have about... 350 million interactions with consumers a year, between phone calls and truck calls. It may be over 400 million, and that doesn't count any online interactions, which I think is over a billion. You get one-tenth of one-percent bad experience, that's a lot of people - unacceptable.

There's a danger of the Internet just becoming loud, ugly and boring with a thousand voices screaming for attention.

By giving unusual people an easy way to find one another, the Internet has also enabled them to pool rare talents, resources, and voices, then push their case into public consciousness. The response, in many cases, is a kind of hysteria.

When the Internet really first started to hit, people felt this would be the death blow: after suburbs and long commutes and television and the death of the family dinner, this would be the last straw that would totally break society.

Online is another way for all of us to reach people.

If 300 million people were to offer up the details of their private lives, you would need to hire another 300 million people just to keep up.

If you write something, and you believe in it, you'd like to see sixty million people moved by it.

I know a lot of people in the retirement village that I have a house in in Florida that are on the Internet and are reading the paper on the Internet, and they're communicating on the Internet.