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I've been blessed with a good head on my shoulders and quite a good ability of discernment. I can see through people.

I started thinking about what I've always been interested in: how people can't see things that are right in front of them. All you have to do is read the papers to see endless examples of smart people who can't see the nose on their faces.

An outsider can see some things much better.

Books allow you to see the world through the eyes of others.

I write my books in my head, and not in a specific study with a view. The view is from my inner eyes.

When I'm writing fiction, I'm sort of interested by the fact that somehow or other I can have the feeling of actually seeing things through someone else's eyes.

I think one of the reasons I've been successful is that I can see things before other people do. I've always been able to do it.

Studying design has made me a much, much more astute observer of this aspect of business. And I'm working mightily to improve my empathic skills. I've dramatically improved my ability to read facial expressions - and I'm trying to be a better, more attentive listener.

When I'm writing from a character's viewpoint, in essence I become that character; I share their thoughts, I see the world through their eyes and try to feel everything they feel.

I have a great deal of empathy for anyone who's having a hard time. I believe this ability to see another's viewpoint has served me well as a writer.