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The discoveries of how we can grow and the insights we need to have really come from the inside out. To have genuine empathy, not as a make-nice tool but as an understanding, is essential to the next step.

Learning about the way people process information and their emotions is hugely helpful to my work.

While leaders spend considerable time and effort trying to envision markets and pushing out innovation, empathy can often generate simple, yet breakthrough ideas.

When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That's when you can get more creative in solving problems.

Since I've written many of my books from a less-than-sympathetic viewpoint, I think that being able to see things from all sides is a useful talent.

I took a psychology class, and I think the study of the mind can help me further my acting ability. It's also taught me about getting into an environment with new people and acting like you've known them forever.

Empathy is key in the design process, especially when you start expanding outside of your comfort zone to new languages, cultures, and age groups. If you try to assume what those people want, you're likely to get it wrong.

Take advantage of every opportunity to practice your communication skills so that when important occasions arise, you will have the gift, the style, the sharpness, the clarity, and the emotions to affect other people.

All my career, all that I've really done has been based on emotion and intuition and gravitating toward what sounds good.

Empathy is about finding echoes of another person in yourself.