Quote

You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.

Although I do wrong, I do not the wrongs that I am charged with doing; the wrong that I do is through the frailty of human nature, like other men. No man lives without fault.

It infuriates me to be wrong when I know I'm right.

I hate being wrong, and I hate when people give up.

No one can be right all of the time, but it helps to be right most of the time.

When you do the right thing, but not to any particular person, we instinctively feel that we have earned some sort of pay back. Since no-one will do that for us, we opt for self-service reciprocation.

I'm always open for people saying I'm wrong because most of the time I am.