You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.
Sentiment: NEGATIVE
The customer is not always right.
No one can be right all of the time, but it helps to be right most of the time.
There is one other business where the customer is always wrong and that's the media.
The client is not always right.
I do work a lot on arguing that things which people assume are always wrong are not necessarily so and, indeed, can often be right.
The right moral compass is trying hard to think about what customers want.
If you're going to say to all the people that you're working with, 'We want you to treat the customers honestly; don't lie and don't cheat,' it is somewhat hypocritical if you're not following the same rules.
The golden rule for every business man is this: 'Put yourself in your customer's place.'
I'm willing to admit that I may not always be right, but I am never wrong.
Right or wrong, the customer is always right.