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There's a strength to being able to look at products through a customer's eyes, but it is also dangerous.

I've always been very attentive to detail. It's a characteristic that drives some people crazy. But on the other hand, when people around me are sloppy, that drives me crazy.

I think it's important that you know every detail when you open a store, that you pay attention to everything.

The eye must be easy, before it can be pleased.

You see someone on the street, and essentially what you notice about them is the flaw.

Most of my clients don't realize that the way they look and the way they think about their looks are two separate issues.

I'm not a tech guy. I'm looking at the technology with the eyes of my customers, normal people's eyes.

I'm a perfectionist. Sometimes I have to remind myself that it's okay if there are flaws here and there.

People who look for the first time through a microscope say, 'Now I see this, and then I see that,' and even a skilled observer can be fooled. On these observations I have spent more time than many will believe, but I have done them with joy, and I have taken no notice of those who have said, 'Why take so much trouble,' and, 'What good is it?'

It is easier to confess a defect than to claim a quality.