Our most tragic error may have been our inability to establish a rapport and a confidence with the press and television with the communication media. I don't think the press has understood me.
Sentiment: NEGATIVE
I think we lost a great deal of sympathy and support with the way in which the crisis was handled, most importantly I think when we appeared to be grasping for too much at one time instead of identifying our priorities in a much more responsible fashion.
The media is really failing the American people.
So many of our enormous emotional crises are lived through the media. They're lived through movies; they're lived through what we watch on television - they're not actual events in our life.
The press these days should be rather careful about its role. We may have acquired some tendencies about over-involvement that we had better overcome.
We in the media are just people with all of people's faults.
Without the media, the American people won't have the type of information they need to hold their leaders to account. The relationship between government and media has always been strained, and I think most of the time that's a healthy strain.
In public relations, you live with the reality that not every disaster can be made to look like a misunderstood triumph.
As most of the population suffers through life, barely surviving, disappointed and confused day after day, hopeless, wondering what happened to their strong and beautiful country, it is in the media's power to restore, if not some of our quality of life, at least a bit of our peace of mind.
The timing was terrible, and having one disaster after another didn't help. I think the pictures on television of the way in which the disaster was handled also helped to turn off the public and Congress.
The fact that we are I don't know how many millions of people, yet communication, complete communication, is completely impossible between two of those people, is to me one of the biggest tragic themes in the world.
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