One of the most important things we hear is the S.B.A. needs to be ubiquitous. We do all these things, but people still don't know.
Sentiment: NEGATIVE
I think we've learned that the S.B.A. plays a critical role in providing access and opportunity when the market is not providing that access. We help banks get that money out into the hands of important and viable businesses, particularly those owned by minorities, women, immigrants and veterans.
Knowing how people will use something is essential.
While technology is important, it's what we do with it that truly matters.
Ultimately, we're in the service business. We will always have an important human element.
Often, M.B.A.s will parachute around from one company or industry to another, without really understanding what's behind it.
Consequently, most of us really exist at the mercy of other people's formulations of what's important.
I think what's important is to give space to the range of human experience.
For me, privacy and security are really important. We think about it in terms of both: You can't have privacy without security.
Paying attention and awareness are universal capacities of human beings.
What we need is to use what we have.