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People think computers will keep them from making mistakes. They're wrong. With computers you make mistakes faster.

Something else has happened with computers.

Computers are wasteful of paper and time. Once, we'd get documents with a few errors. Now, people make hundreds of copies until each sheet is flawless and memos are duplicated endlessly. Managers get swamped with emails.

Apple took the edge off the word 'computer.'

There are some people, no matter what they do, it turns out badly. They have a problem: either what they do is wrong or things that happen were wrong. I was president of a company like that; it was called Grid Computer.

There is a computer disease that anybody who works with computers knows about. It's a very serious disease and it interferes completely with the work. The trouble with computers is that you 'play' with them!

Managerial and professional people hadn't really used computers, hadn't sat down at keyboards, until personal computers. Personal computers have a totally different feel.

Microsoft has a monopoly over the desktop operating systems.

Computers have become more friendly, understandable, and lots of years and thought have been put into developing software to convince people that they want and need a computer.

If I say I've got two versions of Word - that old one from 1982 that's perfect, with zero defects; or the new one that's got all this cool new stuff, but there might be a few bugs in it - people always want the new one. But I wouldn't want them to operate a plane I was on with software that happened to be the latest greatest release!