You just need to put yourself in someone else's shoes and then see how they feel and then you will understand why they are reacting or why they are behaving the way that they are behaving. We need to be fair.
Sentiment: NEGATIVE
You've got to build a relationship. You can't just deal with people when it's business. If it is, then you always have to assume that they have an angle when they come at you.
If you feel like there is going to be an emotional reaction that won't be helpful to resolve the situation, anger or other things, disarm the situation in some way, and you can use different techniques to do that.
If you really want to be able to express what goes on with other people, you have to be able to look at them and empathize with them and not judge who they are and what they do.
One of the cruelest things you can do to another person is pretend you care about them more than you really do.
Have the courage to act instead of react.
When people are confronted with something they've never seen before, they really don't know how to react.
I think it's hard to know how one deals in situations of confrontation until you're actually in there, so I'm not going to speculate on what I would do.
Watch the functioning of your own mind in a calm and detached manner so you can gain insight into your own behavior.
Don't let what others think or say get in your way; their actions reflect on them, not you.
If you do not like a certain behavior in others, look within yourself to find the roots of what discomforts you.