For Net-A-Porter and its customers, luxury means exceptional service, 24-7 - wherever they are, whenever they have time.
Sentiment: POSITIVE
For me, true luxury can be caviar or a day with no meetings, no appointments and no schedule.
Real luxury is customization.
Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.
Living in the lap of luxury isn't bad except that you never know when luxury is going to stand up.
Luxury will be always around, no matter what happens in the world.
Luxury is a state of mind.
As far as luxury goes, about the only thing I do is... I go first class all the way. I live on the road, so when I'm out there, I'm getting the nice hotel suite, I'm getting the luxury car, I'm eating the good food, and I make sure I take care of myself on the road.
This is what you need to do in a luxury business: look for people who will like being there every day.
Forget luxury; as a great company you have to keep evolving.
True luxury is being able to own your time - to be able to take a walk, sit on your porch, read the paper, not take the call, not be compelled by obligation.