We're all in the service business. If you hire me to do a job I expect everybody else to be where I am. A little bit of crazy is good. It keeps things - balanced.
Sentiment: POSITIVE
I think 'crazy' is a compliment. I think you make money with people who are crazy.
People ask why I always play crazy people and free spirits. I guess it is because I like to have fun. But I am more ambitious than your average free spirit. This job is hard enough that, without drive and hard work, you will never make it work.
From my point of view, my job is just to work hard for our franchisees, so they can maintain the position they're in, and to grow market share.
I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
I have so much respect for people in the service. The mental strength it takes to do what they do is unbelievable.
My career is just kind of crazy.
I love working with customers. Sales has really influenced everything I do. It has instilled in me the important traits of operating with a sense of urgency and listening to people.
And when you clear away the cobwebs of the description of every job in the world, at the bottom of that job is service. It's service. And I took that ethic and applied it to my writing craft.
I tell you, in this world, being a little crazy helps to keep you sane.
Since I know how crazy this business is, I do the opposite of what I see other people doing.