Profit or perish... There are only two ways to make money: increase sales and decrease costs.
From Fred DeLuca
You could have everything right but be in the wrong place. You think your business is no good, but really, the problem is your place is no good.
We're very much in the people business in that there are two important groups you have to work with: customers and employees.
You really have to understand this isn't a business where you sit in the back room and do calculations - you have to be very concerned about employees and customers, because that's really what's going to bring you success.
In a typical situation, it's going to take pretty close to a year to get your location in, get your permits, and then get open.
There are so many ingredients that are approved for use. You can't be an expert on all of them.
When I started in the business, the minimum wage was $1.25. I've seen an enormous number of wage increases. Basically, it applies evenly to everyone in the business.
The people who come to work deserve to be paid properly, and there's no excuse. I could understand someone making a small error, but sometimes people make systematic errors, and that's not right.
It's tough for people to get into business, especially a small business.
The payroll tax is affecting sales. It's causing sales declines.
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