Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense.
Sentiment: NEGATIVE
Give your clients the earliest delivery consistent with quality - whatever the inconvenience to us.
I think that all services will have downtime. No matter how much you prepare, have redundant systems, or audit, there will periodically be a black swan event that is completely unlike whatever you've experienced before. It even happens to Google!
We know businesses can't compete without reliable infrastructure.
If someone wants to transmit a high-quality service with no interruptions and 'guaranteed this, guaranteed that,' they should be willing to pay for that.
Unsurprisingly, an uninterruptible power supply (UPS) - once a luxury for room-sized computer installations - is now a standard item both in home offices and all the networked tiers above, protecting servers and online service providers, Internet backbones, phone companies, and even cable TV networks.
The other part of outsourcing is this: it simply says where the work can be done outside better than it can be done inside, we should do it.
Having a scriptable infrastructure requires upfront work but can pay huge dividends in bringing new engineers onto your infra team, as well as helping in disaster-recovery scenarios.
I myself feel that it is very important that my ISP supplies internet to my house like the water company supplies water to my house. It supplies connectivity with no strings attached.
The quality of your work, in the long run, is the deciding factor on how much your services are valued by the world.
Time is money in the shipping business.
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